Questions & Answers

Can’t find the answer to your question? Use the contact form to get in touch. Please ask in English if possible!

GENERAL

First, try to use this link with the email address you used for purchase. If you still do not receive your tickets by email, contact the lovely people at Paylogic.  They will be able to help you get another copy of your confirmation email.

To enter Liquicity Festival, you must be 18 years or older. If requested, you must show a valid ID at the entrance.

Due to the Dutch law, only people who are 18 years or older at the start of the festival date are allowed in.

Previous Liquicity Festival editions have sold out in advance. Secure your ticket in time to avoid disappointment!

As tickets for Liquicity Festival 2025 are subject to delayed fulfillment, you will only receive a confirmation email for now. The ticket PDFs will be available for download on Tuesday, July 22nd, 2025. Please ensure you fill in the correct email address while ordering. You can manage your tickets here.

Liquicity Festival is designed as a 3-day experience, so it is recommended you go for the full 3 days. If you really can’t make it for the whole weekend, don’t worry, a limited amount of day tickets is available here.

Unfortunately, Liquicity Festival does not offer refunds under any circumstances. However, it will possible to resell your ticket(s) via the Liquicity Festival Resale Platform. You can find more information here.

Like last year, we will use a more regulated and fair platform to resell tickets for Liquicity Festival 2025. Besides fraud, there are currently too many individuals who solely trade tickets for profit — behaviour that doesn’t belong in the Liquicity community. Reselling tickets should be fair for buyer and seller, which is why we are happy to use the official Liquicity Festival Resale Platform with Paylogic again.

You can find more information here.

You can pick up bought merch on-site at Liquicity Festival.

The necklaces included in all pre-sale weekend tickets will be waiting for you at Liquicity Festival. Have your e-ticket ready, it needs to be scanned again.

THURSDAY CAMPSITE ACCESS

The Thursday Campsite Access ticket is per person. Even if you are arriving in a group or sharing pre-arranged accommodation, every individual must have their own purchased Thursday Access ticket.

Opening the campsite for an extra day is an expensive operation with loads of costs involved, such as rental costs of facilities, staff, and infrastructure. The extra day of camping is truly an extra service we offer on top of the regular festival experience.

Yes! All campsites (incl. campervans) and pre-arranged tent options can be accessed on Thursday with a valid Thursday Campsite Access ticket.

Yes, all the campsites, including the Silent Campsite and Solo Travelers Campsite, will be open on Thursday for everyone. 

CAMPSITE

You don’t have to buy a separate ticket for the campsite! Entrance to the campsite is included in every festival ticket. Only if you like to access the campsite on Thursday, you’ll need an extra Thursday Early Access ticket which you can purchase in the ticket shop.

The campsite is right next to the festival site. You can even set-up your tent less than 100 meters away from the festival entrance! A detailed map with different areas of the campsite will follow later.

Don’t set up your tent wherever you feel like: follow instructions from the campsite staff.

Electricity and power sockets are not available on any of the campsites (excl. campervan tickets with electricity). There will be some service points to charge your phone, but we recommend you bring a power bank.

Showers are available day and night on the campsite. It is usually very busy in the morning and around noon, so it is recommended to shower outside of this time window to avoid queues.

Yes! Lockers will be added to the ticket shop as we get closer to the festival. You will also be able to get a locker when you arrive.

Do you want to camp together with your friends but are unable to arrive early/together? Reserve a Friends Zone! You can stay with as many people as you want, as long as you camp with (at least) the indicated number of people.

Yes, as long as the Friends Zones are of the same type/size. Send an email to [email protected] with your name, email address & order IDs of all Friends Zones you would like to put together.

There is no maximum capacity for any size of Friends Zones. You can stay with as many people as you want but we kindly ask you to camp with (at least) the indicated number of people.

For people who deeply value those hours of sleep, there will be a Silent Campsite zone. It is accessible to everyone and works on a first-come-first-served basis.

On the ‘silent campsite’, portable speakers are prohibited at all times and quiet conversation is encouraged. Although the campsite crew tries to enforce these rules, expect some inevitable noise.

Pro tip: Use wax earplugs, found at most supermarkets.

Yes! If you’re coming from abroad or not a fan of camping, seize this opportunity to enjoy the festival vibes within the comfort of your own wheels. To access the campervan campsite, an additional ‘campervan’ ticket is required (available in the ticket shop). With this ticket, you’ll get a spot for 1 camper, caravan, tent trailer, or car with a roof tent.

Your campervan must be shorter than 7.5 meters. It is not allowed to place a tent on the ground next to your campervan. If you’d like to have power connected to your campervan, you’ll have to get the ‘power included’ version of the campervan ticket in the shop. More information can be found here.

Campervans are only allowed to be used as such on the campervan-designated campsite.

Unless you have a campervan ticket and your car is parked on that designated campsite, it is prohibited to sleep in your car. This is due to safety reasons.

PRE-ARRANGED ACCOMMODATION

Yes, rental tent options are available in the ticket shop for as long as stock lasts.

Yes, this is possible! Via MyPaylogic on the Paylogic website, you’ll be able to submit a request where you can upgrade your order. If you have any questions, please reach out to the Paylogic customer service here.

No. Pre-arranged accommodations cannot be moved to different locations except for the “buy” version of the LiquiciTent.

Yes, as long as the rental tents are of the same type/size. Send an email to [email protected] with your name, email address & order IDs of all the rental tents you would like to put together.

Unfortunately, this is not possible because all rental tents are set up before visitor arrival. There won’t be enough space left to pitch up your own tent. We apologise for the inconvenience.

The LiquiciTent is a comfortable, Liquicity branded pop-up tent that fits 2 people. It takes 3 seconds to set up, has a black-out layer on the inside so you can sleep in the morning, and an extra compartment to store your belongings.

Rent vs. Buy

• Buy: The tent is yours to own and reuse. Pick it up at the check-in desk so you can pitch it yourself.

• Rent: The tent is a rental, thus cannot be taken home. This option is pre-pitched, so cannot be moved again. The tent will be set up when you arrive.

What’s included (Rent/buy tent):

• 1x pop-up tent (2p) (160x320x90cm) with a branded bag

Optional Liquicity Sleeping Package:

• 1x branded airbed (2p) (140x200x18cm)

• 1P: 1x Sleeping Bag (70x190cm)

• 2P: 2x Sleeping Bag (70x190cm)

The sleeping package is yours to own and reuse, thus it is not possible to rent it.

The pre-arranged campsite does not have any ‘exclusive’ facilities. Luckily, the toilets and showers are nearby the location of this field.