Questions & Answers

Can’t find the answer to your question? Use the contact form to get in touch. Please ask in English if possible!

GENERAL

To enter the Liquicity Festival, you must be 18 years or older. If requested, you must show a valid ID at the entrance.

Due to the Dutch law, only people who are 18 years or older at the start of the festival date are allowed in.

Previous Liquicity Festival editions have sold out in advance. Secure your ticket in time to avoid disappointment!

First, try to use this link with the email address you used for purchase. If you still do not receive your tickets by email, contact the lovely people at Paylogic.  They will be able to help you get another copy of your confirmation email.

As tickets for Liquicity Festival 2024 are subject to delayed fulfillment, you will only receive a confirmation email for now. Once the tickets get released approximately 1 week before the festival, you will get them sent to your inbox. Please ensure you fill in the correct email address.

Liquicity Festival is designed as a 3-day experience, so it is recommended you go for the full 3 days. If you really can’t make it for the whole weekend, don’t worry, a limited amount of day tickets is available here.

The regular opening hours are:

  • Friday 10:00 – 22:00 (for Friday and Weekend tickets).
  • Saturday 10:00 – 19:00 (for Saturday and Weekend tickets).
  • Sunday 10:00 – 19:00 (for Sunday and Weekend tickets).

With a Thursday Access ticket (per person, in addition to a regular Weekend/Friday ticket), you can enter the campsite from 14:00 to 22:00 on Thursday.

You can only enter Liquicity Festival during the official opening hours. If you are unable to enter between these hours, you will need to submit a late entry form and request permission to arrive outside of opening hours.

If you don’t request (and receive) permission, you will not be able to enter outside of opening hours.

You can find all the information & regulations regarding both the festival and the campsite on the ‘info & rules’ page here.

Is the answer to your question not there? Send a message via the contact form and someone will be happy to assist you!

Unfortunately, Liquicity Festival does not offer refunds under any circumstances. However, it is possible to resell your ticket(s) via the Liquicity Festival Resale Platform. You can find more information here.

For Liquicity Festival 2024, we will use a more regulated and fair platform to resell tickets. Besides fraud, there are currently too many individuals who solely trade tickets for profit — behaviour that doesn’t belong in the Liquicity community. Reselling tickets should be fair for buyer and seller, which is why we are happy to announce the official Liquicity Festival Resale Platform with Paylogic.

You can find more information here.

You can pick up bought merch at the merchandise stand at the festival throughout the weekend.

Lots of brand new designs & items will be available at the festival, make sure to swing by and grab your new Liquicity-branded gear! 
The merchandise stand opens on Friday at 11:00.

The necklaces included in all presale weekend tickets will be waiting for you at the camping shop. Have your e-ticket ready, it needs to be scanned again.

I found something

Please go to the camping shop (or alternatively: merchandise) and leave it there. If you can’t, make sure to hand it over to a festival crew member before heading home. The owner of the item will be eternally grateful!

I lost something

At the end of each day, all the found items are gathered at the camping shop. Go there to ask if your item has been found. Before leaving, make sure to go again since lots of items are brought in on Monday morning. After the festival, go to festival.liquicity.com/lost for more information about retrieving lost items. 

Unless you have a campervan ticket and your car is parked on that designated campsite, it is prohibited to sleep in your car. This is due to safety reasons.

THURSDAY CAMPSITE ACCESS

The Thursday Campsite Access ticket is per person. Even if you are arriving in a group or sharing pre-arranged accommodation, every individual must have their own purchased Thursday Access ticket.

Opening the campsite for an extra day is an expensive operation with loads of costs involved, such as rental costs of facilities, staff, and infrastructure. The extra day of camping is truly an extra service we offer on top of the regular festival experience.

Yes! All campsites (incl. campervans) and pre-arranged tent options can be accessed on Thursday with a valid Thursday Campsite Access ticket.

On Thursday, you can:

  • Enter all campsites between 14:00 – 22:00
  • Access your pre-arranged tent or Friends Zone
  • Enjoy foodtrucks and items from the camping shop
  • Use showers, toilets, and lockers
  • Relax in the wellness area
  • Play video and board games
  • Socialise and listen to music on small speakers (max. 25 cm)
  • NEW: Join the silent disco warm-up party from 21:00 – 03:00 (1 LIQ per entry)

Yes, all the campsites, including the Silent Campsite and Solo Travelers Campsite, will be open on Thursday for everyone. 

CAMPSITE

You don’t have to buy a separate ticket for the campsite! Entrance to the campsite is included in every festival ticket. Only if you like to access the campsite on Thursday, you’ll need an extra Thursday Early Access ticket which you can purchase in the ticket shop.

The campsite is right next to the festival site. You can even set-up your tent less than 100 meters away from the festival entrance! A detailed map with different areas of the campsite will follow later.

Electricity and power sockets are not available on any of the campsites (excl. campervan tickets with electricity). There will be some service points to charge your phone, but we recommend you bring a power bank.

Do you want to camp together with your friends but are unable to arrive early/together? Reserve a Friends Zone! You can stay with as many people as you want, as long as you camp with (at least) the indicated number of people.

Yes, as long as the Friends Zones are of the same type/size. Send an email to [email protected] with your name, email address & order IDs of all Friends Zones you would like to put together. This is possible until Monday July 15th 20:00 CEST.

There is no maximum capacity for any size of Friends Zones. You can use yours however you like, as long as you camp there with the minimum number of required people.

Don’t set up your tent wherever you feel like: follow instructions from the campsite staff.

We see more and bigger party tents every year taking up considerable space on the campsite. To ensure everyone has room and to avoid having to ban gazebos like other festivals, we ask that you:

  • Wait setting up your gazebo until Friday 20:00
  • Limit to one party tent per group

This helps us all enjoy the festival together! <3

Yes! If you’re coming from abroad or not a fan of camping, seize this opportunity to enjoy the festival vibes within the comfort of your own wheels. Campervan tickets are sold out, but some might still be available on the Liquicity Resale Platform here.

Portable speakers longer than 25cm are not allowed at Liquicity Festival.

For people who deeply value those hours of sleep, there will be a Silent Campsite zone on campsite 5. It is accessible to everyone and works on a first-come-first-served basis.

On the ‘silent campsite’, portable speakers are prohibited at all times and quiet conversation is encouraged. Although the campsite crew tries to enforce these rules, expect some inevitable noise.

Pro tip: Use wax earplugs, found at most supermarkets.

E-Lockers are available while stock lasts at the campsite and can be purchased online in advance in the ticket shop, during the festival in the locker tent (QR codes), or camping shop (cash/card). Use them to store your valuable personal belongings such as passports, wallets, or cameras.

Showers are available day and night on the campsite. It is usually very busy in the morning and around noon, so it is recommended to shower outside of this time window to avoid queues. You can find more information here.

PRE-ARRANGED ACCOMMODATION

Yes, rental tent options are available in the ticket shop for as long as stock lasts. Pre-arranged rental tents can be found at Campsite 2 and can’t be moved, except the “pick-up” version of the Liquicitent (which you can move subject to crew instructions).

All pre-arranged accommodation is located on Campsite 2. Check this map for details.

Simply scan your ticket at the rental tent check-in desk at campsite 2 and you’ll be directed towards your new home for the weekend. 

Yes, this is possible! Via MyPaylogic on the Paylogic website, you’ll be able to submit a request where you can upgrade your order. If you have any questions, please reach out to the Paylogic customer service here.

No. Pre-arranged accommodations cannot be moved to different locations except for the “pick-up” version of the Liquicitent.

Yes, as long as the rental tents are of the same type/size. Send an email to [email protected] with your name, email address & order IDs of all the rental tents you would like to put together. This is possible until Monday July 15th 20:00 CEST.

Unfortunately, this is not possible because all rental tents are set up before visitor arrival. There won’t be enough space left to pitch up your own tent. We apologise for the inconvenience.

If you buy the pre-pitched version of the LiquiciTent, then the air mattress will be inflated for you with everything set up.

If you buy the pick-up version of the LiquiciTent, you will receive everything in its respected cover and you will have to bring your own pump for the air mattress or borrow one from the Camping Shop.

The pre-arranged campsite does not have any ‘exclusive’ facilities. Luckily, the toilets and showers are nearby the location of this field.

Campervans are only allowed to be used as such on the campervan-designated campsite.

CASHLESS PAYMENT SYSTEM

  • Online: iDeal (free), Apple Pay (+2%), Credit Card (+2%), Bancontact (free)
  • Offline: Cash (no fees, only at camping shop), Debit Card (no fees, camping shop & festival), Credit Card (no fees, camping shop & festival)

You can view the balance of your wristband in three ways:

  1. Scan the QR-code (or hold your phone near the chip)
  2. Go to a Cashless Top-up station
  3. Ask bar/food staff after paying

You can top up the LIQ balance on your wristband in two ways:

  1. Scan the QR-code on your wristband to top-up online
  2. Go to one of the Cashless Top-up stations on the festival or campsite
    • The top-up stations in the camping shop are staffed, you can pay with cash, credit card and debit card
    • The top-up stations on the festival are not staffed, you can only pay with credit card and debit card

Yes! There are several online payment methods that you can use. Simply scan the QR-code on your wristband, select an amount of LIQ tokens and choose the payment method you prefer. If you can’t find anything suitable, you can visit one of the Cashless Top-Up stations.

Go to the Cashless Top-up station in the camping shop for support from the cashless crew. They will verify whether your wristband was charged double and can restitute one of the payments.

It is currently not possible to buy LIQ tokens before you arrive. As soon as you have your wristband, you will be able to top-up your balance using your phone or via one of the Cashless Top-up Stations.

If you can’t top-up your balance by scanning the QR-code, pay at the terminals, or your wristband broke, please go to the Cashless Top-up station in the camping shop for support.

Yes! The restitution form to refund any remaining LIQ tokens will be available from Tuesday 23 July 11:00 CEST to Tuesday 6 August 11:00 CEST.

After Tuesday 6 August 2023, it is no longer possible to request restitution.

The restitution fee depends whether you use IBAN (1 LIQ) or PayPal (2 LIQ).

You receive your wristband when you enter Liquicity Festival, and you must wear it at all times. Without your wristband, security has to assume that you accessed the grounds illegally. If your wristband is lost, find a security guard explain the situation.

Without your wristband, it is not possible to request restitution.

Cashless wristbands and cards from previous years are not supported.