CONTACT
Before reaching out, we recommend taking a quick look at our FAQ. Many of the most common questions about tickets, travel, accommodation, and festival policies are answered there. You can find it here.
If you can’t find the information you’re looking for, feel free to fill out the contact form below. Our team will review your message and do their best to get back to you within a couple of days.
Thanks for your patience, and we look forward to helping you.
QUICK ANSWERS FROM THE FAQ
Yes this is possible! Upon arrival at the festival you can ask the staff present to group your Friends Zones. You cannot group Friends Zones of different types together (e.g. Friends Zone Basic + Friends Zone Luxury). All Friends Zones included in your grouping request must be located on the same campsite.
If you’re experiencing any problems with purchasing tickets, accessing your tickets, or using the ticket shop, please contact our ticketing partner directly at [email protected]. Their support team will be able to assist you with any ticket-related questions or technical issues as quickly as possible.
You don’t have to buy a separate ticket for the campsite! Entrance to the campsite is included in every festival ticket. Only if you like to access the campsite on Thursday, you’ll need an extra Thursday Early Access ticket. Even with your day ticket (Friday, Saturday, Sunday), you can stay on the campsite and leave the following morning.
You will only receive a confirmation email of your purchase for now. The QR codes are unlocked later.