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FESTIVAL UPDATE

Dear Liquicitizens,

We are very sad to announce that Liquicity Festival 2020 can’t take place this year due to an event ban by the Dutch government, caused by COVID-19. Even though we are facing major challenges within our organisation because of this cancellation, we mostly feel sorry for you and everyone involved. Fans, crew, ambassadors, ride-or-dies: our Liquicitizens! It would have been a dream to offer you another episode of Liquicity Festival this summer, but we have foreseen and anticipated on this decision for some time now. We are proud that the Dutch government has been decisive and strives to keep us all save. This governmental decision is forcing us to share our alternative scenario with all of you.

Since festivals are banned until at least September 1st 2020, it isn’t possible to reschedule Liquicity Festival to a moment later this year. However, the good news is that we have been able to confirm new dates for the weekend of July 16-17-18 2021. Although this move has definitely not been easy and the financial consequences weigh heavy on us, we feel confident and motivated to make the best out of the situation.We are very pleased to say that the line-up will stay the same and all of the artists, as well as our crew and partners, will be on board in 2021. We of course hope you will be a part of Liquicity Festival 2021 too and that you will hold on to your ticket(s)!

Your options regarding your current ticket(s)
Your tickets (including add-ons) will automatically be converted into tickets for Liquicity Festival 2021, so if you plan on joining us next year you don’t have to do anything. If you can’t make it on the new dates in 2021 or you simply need your money right now, you can request a refund here: festival.liquicity.com/refund. We expect the refund request tool to be ready before May 1st 2020 and you can request a refund until August 1st 2020. We will inform all ticket-holders per email about the refund-tool once it’s ready, so there’s no need to contact us about this. The refund deadline is necessary because we need to avoid a possible situation where many tickets will be cancelled close to the new date, without time for us to anticipate.

Why would I hold on to my ticket?
First of all, you will have an amazing Liquicity Festival to look forward to! All the artists remain on board and with the extra time we now have we can make 2021 extra special. Keeping your ticket will also give us a sustainable foundation for these preparations. Last but not least, all 2020 entry tickets will receive a special collectors item wristband next year to show our gratitude for your early support and commitment 🙂

What happens if I don’t ask for a refund before August 1st, but later it turns out I can’t go?
Same as what would happen in normal circumstances: Your ticket(s) will be valid for Liquicity Festival 2021 and they will keep their value, so you can sell them directly to someone else or via Ticketswap.

What happens to my ticket if Liquicity Festival 2021 also gets cancelled due to another event-ban or other unforeseen circumstances?
In this case we will repeat the same process, including the possibility to ask for a refund. This also means that if you didn’t ask for a refund this year, you will get this opportunity again next year in case of cancelation. In any case, we won’t keep your money without giving you a festival experience in return!

I bought my ticket via Ticketswap or Festicket, what should I do?
If you decide to hold on to your ticket(s): nothing! If you want a refund, you need to contact the service where you purchased the ticket(s).

Are there other ways to support Liquicity besides holding on to my ticket(s)?

1. 1. We’ve launched our own subscription program: Liquicity Astronauts! Become a Liquicity Astronaut for €5,- per month, support Liquicity and receive many special benefits: liquicity.com/astronauts
2. 2. If you do request a refund, you have the option to donate an amount of your choice to Liquicity via the refund tool. We would use this donation for instance, to cover the service and transaction fees we paid for both your initial purchase and the refund itself.
3. 3. Visit our online store for merchandise & music: store.liquicity.com
4. 4. Keep the community alive by sharing love and inspiration on the Liquicity social media channels!

We hope that everyone who already purchased flights is able to reschedule to next year without (too many) additional costs.

It might take a while before we see each other again in the physical world, but don’t worry, we will be waiting patiently to be reunited with all of you. In the meanwhile we hope to see you online to enjoy the livestreams and our label releases.

Stay safe and we will see you on the other side!

Nothing but love<3
Liquicity