You can pay for everything at the festival with the Liquicity Card, holding the special currency ‘LIQ’. You can get a Liquicity Card at one of the top up points, or you can bring your card from last year. One LIQ is equal to €2,85.
Top up your balance via…
How to register your card
- Go to the Register page
- Select Debit Card, enter your email address and click on the link in the confirmation email
- Enter the Number token (= Card Number) and CVC Code. Both can be found on your Liquicity Card.
I need help with my Liquicity Card or transactions
The Liquicity Cards are provided by Twelve. Please get in touch with them directly via email@example.com. Include proof of payment, photos of your Liquicity Card and anything else you can think of that might be relevant. They will help you as fast as they can.
If you have any credit left after the festival you can get this refunded to your bank account (1 LIQ transaction fee, IBAN only and available between July 22nd and August 6th. Please note, all balances will be set to 0 LIQ after August 6th. Pretty much all EU countries have IBAN, also the UK. If you don’t know your IBAN, contact your bank or use a tool like this. If you don’t have IBAN, you can request a refund via Paypal (Deadline August 6th 23:59, 1,5 LIQ transaction fee + Paypal transaction costs).
For all questions about the cashless system please check our FAQ.
Please contact firstname.lastname@example.org if you experience any issues with the process of reclaiming your LIQ’s.
1. What is a cashless Liquicity Card?
2. How do I get the Liquicity Card?
When you top up LIQ for the first time at any of the top up points, you will receive a card. This card starts with a negative balance of -0,5LIQ. You can also bring your card from last year, this card starts with a balance of 0 LIQ.
3. Can I keep the card?
4. How can I top up my LIQ balance?
5. What if I lose my card?
Take a picture of both sides of the card (card number and CVC code) as soon as you receive the card! When you lose it, you can get your old balance back onto a new card. If you lose your card, please go to one of the top up stations and ask for assistance.
6. Why did Liquicity Festival change from tokens to the cashless card?
Using this system will save you loads of time throughout the festival. You can top up your LIQ online via your phone, track your expenses and easily pay everywhere on the festival. No more losing tokens on the festival, no more coming home from a festival with worthless tokens in your pocket. Because of the new digital system we are able to refund your remaining credits afterwards! (0,5 LIQ transaction fee, IBAN only and available between July 22nd and August 6th).
7. Can I get any LIQ that remain on the card back?
8. Can I pay with my friend’s card?
9. How can I personalise my card and top up LIQ online via my phone during the festival?
10. I don't have IBAN, but I do want my LIQ refunded.
If you don’t have an IBAN, the only way to get your LIQ refunded is via a manual PayPal transaction (Deadline August 6th 12:00, 1,5 LIQ transaction fee + Paypal transaction costs). Please fill out this form in oder to request a manual Paypal refund.
There is a strange transaction on my account, what do I do?
All Liquicity Cards of older Liquicity Festivals have been set to 0. If you are using such a card, you will see this transaction in your transaction list. If you think the transaction you are seeing is different, please contact email@example.com with proof of transaction, screenshots, etc.